Client Rights

Consumer Information

Accessing Your Health Records


You have the right to access your protected health information (medical and therapy records) in accordance with Texas and federal law. To request copies of your records, please contact us at:

  • Phone: (512) 201-2995

  • Email: maryellen@westfamilytherapy.com

  • Mailing Address: 3724 Jefferson Street, Suite 207, Austin, TX 78731


Please allow a reasonable time for processing in compliance with applicable law.

Contacting the Licensing Authority


If you have questions about a licensed practitioner or need to reach the licensing authority, you may contact:

Texas Behavioral Health Executive Council

  • Website: https://www.bhec.texas.gov/

  • License verification and complaints: https://bhec.texas.gov/discipline-and-complaints/

Filing a Consumer Complaint


If you believe your rights have been violated or you wish to file a complaint, you may do so with the appropriate authority:

  • Texas Behavioral Health Executive Council – Complaint information and forms are available at: https://www.bhec.texas.gov/

  • Office of the Attorney General (Consumer Privacy Rights) – Additional resources regarding your privacy and health information rights can be found at: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint/consumer-privacy-rights

Good Faith Estimate

Under the 2022 No Surprises Act, you have the right to receive a “Good Faith Estimate” explaining how much your health care will cost.

Under the law, health care providers need to give patients who don’t have certain types of health care coverage or who are not using certain types of health care coverage an estimate of their bill for health care items and services before those items or services are provided.

You have the right to receive a Good Faith Estimate for the total expected cost of any health care items or services upon request or when scheduling such items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

If you schedule a health care item or service at least 3 business days in advance, make sure your health care provider or facility gives you a Good Faith Estimate in writing within 1 business day after scheduling. If you schedule a health care item or service at least 10 business days in advance, make sure your health care provider or facility gives you a Good Faith Estimate in writing within 3 business days after scheduling. You can also ask any health care provider or facility for a Good Faith Estimate before you schedule an item or service. If you do, make sure the health care provider or facility gives you a Good Faith Estimate in writing within 3 business days after you ask.

If you receive a bill that is at least $400 more for any provider or facility than your Good Faith Estimate from that provider or facility, you can dispute the bill.

Make sure to save a copy or picture of your Good Faith Estimate and the bill.

For questions or more information about your right to a Good Faith Estimate, visit

www.cms.gov/nosurprises/consumers, email FederalPPDRQuestions@cms.hhs.gov, or call 1- 800-985-3059.

(To estimate expected costs - at $200 per session, and one session per week - 6 sessions in 6 weeks would cost $1200; 12 sessions over a period of 3 months would cost $2400. )